What is the delivery time for a vMeasure dimensioner?
It will take around 48-72 hours from the receipt of the order to ship the device from India. For the USA, we offer two-day shipments from our partner’s Ohio, Columbus, and Grove City facilities
How does vMeasure handle reflections & nearby objects?
Reflections: Ideally, vMeasure works best when it is under ambient lighting. But sharp lighting, esp. at angles, can come in from any side. Keeping this in mind, vMeasure’s machine learning algorithm can dismiss most of the reflections and focus on the object to be dimensioned. Also, reflections can come not only from the item to […]
Do I have to buy the scale from you?
No, you do not have to buy a scale from us. But you need to confirm that the scale you will be plugging into vMeasure is compatible with our system. So kindly reach out to vmeasure@visailabs.com to confirm the same
How do I get a quote for the vMeasure dimensioner?
You can request a quote for the vMeasure solution from sales@visailabs.com Alternatively, you could also buy it online from within our pricing page
What are the warranty terms for vMeasure Parcel Ultima?
vMeasure dimensioners are covered under a perpetual (lifetime) hardware warranty as part of the vMeasure subscription model. Hardware Conditions: Should any defects be found and reported during the term of the warranty, VisAI labs will replace the equipment free of charge Please note that the warranty applies only for defects in workmanship and materials If […]
What countries do you ship to?
We have currently shipped to 53 countries across the globe. In addition, we can ship our solution globally through FedEx, UPS, and DHL partners It will take around 48-72 hours from the receipt of the order to ship the device from India. For the USA, we offer two-day shipments from our partner’s Ohio, Columbus, and […]
Where will the device be shipped from?
The device is manufactured in our manufacturing facilities in Chennai, India, and shipped worldwide within 2-3 weeks. We also have local distributors in many major countries who can ship the device to you in <1 week. Kindly connect with sales@visailabs.com to understand the exact lead time for the device to reach.
Is there an outright purchase available?
No, an outright purchase is not available. That being said, we understand that in many firms dimensioning systems procurement is a CapEx spend and not an OpEx spend. In that scenario, we can sign a 3-year or a 5-year contract with the entirety of the contract value to be paid upfront, depending on your firm’s […]
Does vMeasure have the ability to read characters on the label?
OCR is a capability which is currently under development. The features under development are as follows: Identify all markings on a box such as health hazard, etc. Identify address, product id and all barcodes within the box. Currently, the vMeasure R&D team does not have a timeline for this feature release.
Does vMeasure has the capability to work on a conveyor?
Yes. vMeasure can be integrated on conveyor belts and check-weighers for conveyor-based dimensioning workflows.To match different operating models, vMeasure supports two conveyor-ready product lines, one built for stop-and-go conveyor stations and one built for in-motion conveyor stations. 1) Stop-and-go conveyor dimensioning (conveyor pauses for the scan) The system detects a parcel entering the measurement zone […]