Overview
Tiger Logistics was handling outgoing small parcels through a shipping process that still depended on manual measurement.
Before a shipment moved forward, parcel dimensions had to be manually captured and entered into the shipping system. As this process repeated across daily shipping activity, measurement started taking more time and incorrect dimension entries also added unnecessary carrier costs.
Tiger Logistics needed a faster and more reliable way to capture parcel dimensions without adding more manual work to the shipping process.
Where Did Small-Parcel Shipping Start Slowing Down?
The slowdown started at the measurement step.
Packed parcels were ready for shipping, but operators still had to stop and measure each package with a tape measure before the shipment moved forward. When more parcels reached the measurement area, that extra step started holding up the flow.
Operators were spending time on the same manual work for every shipment:
- Measuring each packed parcel by hand
- Entering the dimensions into the shipping system
- Waiting for measurement to finish before moving the parcel forward
- Repeating the same process across daily small-parcel volume
The slower process was one issue. The accuracy of those measurements created another.
How Were Wrong Parcel Dimensions Increasing Shipping Costs?
Wrong parcel dimensions were costing Tiger Logistics more because the measurements going into the shipping system were not always accurate.
When those dimensions reached UPS and FedEx, they resulted in adjustments and chargebacks on the affected shipments.
For Tiger Logistics, this meant the manual process was affecting both the time spent preparing shipments and the amount paid when the parcel data was wrong.
The company wanted to remove as much manual measurement as possible and get more accurate dimensions into the shipping process.
Instead of managing measurement and visual records separately, operators now created both as part of the same inbound process.
That led Tiger Logistics to evaluate three different dimensioning solutions.
Why Did Tiger Logistics Choose vMeasure Parcel Ultima Pro?
Tiger Logistics had already worked with other dimensioning solutions, but they weren’t as quick or easy to use as the company needed for its small-parcel operation.
When comparing three options, Tiger Logistics looked at speed, ease of use, the functions included with the system, and cost.
vMeasure Parcel Ultima Pro matched those requirements:
- Fast measurement for outgoing small parcels
- A simple process for operators using the station
- The required functions available in one system
- A cost that worked for what Tiger Logistics needed
With the product chosen, the focus moved to how it fit into the shipping process operators already followed every day.
How Did vMeasure Fit Into the Shipping Process?
Tiger Logistics installed vMeasure Parcel Ultima Pro in its small-parcel area and integrated it with its existing proprietary software.
After packing a box, the operator places it on the scale and triggers the measurement. vMeasure parcel dimensioner captures the parcel dimensions and sends the required information into the existing system. The shipment then moves into the label-printing process.
The operator no longer has to stop and hand-measure every box before moving forward.
That change shortened the number of manual steps between packing a parcel and preparing it for shipment.
What Changed Before and After vMeasure?
| Before vMeasure | After vMeasure |
|---|---|
|
Operators measured parcels by hand with a tape measure |
vMeasure Parcel Ultima Pro automatically captured the parcel dimensions |
|
Manual measurement slowed the small-parcel area |
Faster measurement helped parcels move through the area more quickly |
|
Measurement and input errors resulted in incorrect dimensions |
Automated measurement improved dimension accuracy |
|
Incorrect dimensions contributed to UPS and FedEx chargebacks |
More accurate dimensions helped reduce or eliminate dimension-related chargebacks |
|
Parcel measurement required more operator time |
The area operated with fewer workers and less manual effort |
|
Previous dimensioning systems lacked the required speed and ease of use |
Operators had a quicker and simpler measurement process |
For Tiger Logistics, replacing the tape measure changed more than the measurement itself. It reduced the amount of time and manual effort needed to move each package through the small-parcel area.
What Changed in the Small-Parcel Area?
Speed was one of the main reasons Tiger Logistics started looking for a parcel dimensioner, and that was one of the first differences the operation saw after installing vMeasure Parcel Ultima Pro.
Packages moved through measurement faster because operators no longer had to measure each one by hand. More accurate dimension capture also reduced the errors that had been contributing to UPS and FedEx adjustments and chargebacks.
The change also affected how Tiger Logistics used labor in this area:
- Parcels moved through measurement faster
- Operators spent less time measuring and entering dimensions
- The small-parcel area operated with fewer workers
- Less manual work improved labor efficiency
- More accurate measurements helped reduce or eliminate dimension-related carrier chargebacks
The faster process meant Tiger Logistics needed less manual effort to handle the same measurement workflow, leaving operators to focus more on getting shipments right.
What Was It Like for Operators to Use vMeasure?
Tiger Logistics expected vMeasure Parcel Ultima Pro to improve measurement speed and accuracy. Once operators started using it, ease of use became another clear benefit.
The daily process is simple. The operator finishes packing the box, places it at the station, and starts the measurement. vMeasure handles the dimensioning step before the parcel continues through shipping.
Operators don’t have to spend the same amount of time measuring boxes or worrying about entering the measurements correctly. Once the package is packed, vMeasure handles that part of the process.
That made the new system easier to work into the normal shipping routine.
How Did Installation and Support Go?
Tiger Logistics expected that installing a new parcel dimensioner might bring connectivity issues or downtime. The actual installation was straightforward.
The company received what it needed to get vMeasure Parcel Ultima Pro installed and running, and the vMeasure support team was responsive throughout the process.
The move from hand measurement to automated parcel dimensioning therefore happened without adding another complicated process for the people working in the small-parcel area.
Looking to Move Away From Manual Parcel Measurement?
If your operators are still measuring every outgoing parcel with a tape measure, that work adds time to every shipment. Wrong measurements or input errors also increase the risk of carrier adjustments and chargebacks.
See how vMeasure Parcel Ultima Pro fits into your parcel shipping process.
Talk to the dimensioning experts
Explore how vMeasure automated parcel dimensioning fits into your existing receiving workflow.
Book a demo to discuss a similar setup for your operation.
What do our customers say?
"…They are now indispensable components in our shipping process and have allowed us to predict shipping costs accurately…"
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