An industrial manufacturer shipping hundreds to a few thousand parcels a day was dealing with rising shipping costs, repeated manual intervention, and frequent carrier chargebacks.
Its outbound setup ran on a static mechanical conveyor and depended on StarShip for rate calculation and label generation, so any change had to fit into the existing workflow without slowing it down.
The real issue was not shipment volume by itself. It was the gap between parcels moving through the outbound line and parcels actually getting accurate dimensional data before shipment.
Where the outbound process kept breaking?
The operation shipped a wide mix of carton sizes, including bulky and irregular industrial parcels. Its existing dimensioning setup captured only about 80 percent of outbound shipments. The rest still required operators to stop, measure, and enter dimensions manually inside StarShip.
That created three operational problems at once:
- Manual dimension entry added handling time and labor dependency
- Parcels outside system coverage created repeated exceptions in the workflow
- Missing or inaccurate DIM data led to billing adjustments and chargebacks
As the parcel mix became more varied, the old dimensioning setup stopped capturing measurements consistently. Parcels kept moving through the line, but not every shipment received reliable dimensional data.
How did the old dimensioning method affect the downstream shipping workflow?
The issue was not just accuracy. It was also affecting the flow of outbound shipping.
When dimensional data was not captured consistently, operators had to step in before label generation. That slowed the process, created inconsistency, and increased the risk of chargebacks and billing issues.
A workflow designed to keep parcels moving steadily was being interrupted by repeated manual fixes.
The operation needed better parcel coverage, direct StarShip integration, and a way to reduce manual DIM entry without changing the conveyor setup.
How did the manufacturer improve parcel coverage and reduce manual work in outbound shipping?
To improve parcel coverage and remove manual intervention, the manufacturer installed vMeasure Parcel Ultima on its static mechanical conveyor and connected the dimensioning station directly to StarShip.
That change improved how dimensional data entered the shipping process:
- Parcels were dimensioned automatically before label generation
- Dimensional data reached StarShip at the right point in the workflow
- More mixed and irregular parcels were captured consistently
- Operators no longer had to stop shipments for repeated measurement and manual DIM entry
The result was a more consistent outbound process with fewer interruptions and less manual work.
Before and after installing vmeasure parcel ultima
| Before vMeasure | After vMeasure |
|---|---|
|
Around 20% of outbound parcels still needed manual DIM updates |
Parcel coverage increased from about 80% to 95%+ |
|
Operators had to enter dimensions into StarShip by hand |
Captured parcel data automatically moved into the StarShip |
|
Irregular parcels created frequent data gaps |
Mixed and irregular parcels were captured consistently |
|
Chargebacks and billing corrections kept recurring |
Billing disputes and chargebacks were reduced |
|
Manual fixes interrupted the outbound flow |
The conveyor line ran with fewer interruptions |
Why automated parcel dimensioning mattered?
For this manufacturer, automated parcel dimensioning was not just a system upgrade. It fixed a weak point in the outbound shipping process.
With more complete parcel coverage and direct data flow into StarShip, the manufacturer gained tighter control over shipping cost accuracy, reduced manual effort at ship time, and a smoother outbound workflow without changing the existing conveyor environment.
Where does this fit best?
This kind of setup fits operations that:
- Ship a mix of standard and irregular parcels
- Still rely on manual data entry into internal systems
- Face repeated chargebacks and billing corrections
- Need a parcel dimensioner without changing the existing conveyor or warehouse setup
Talk to the dimensioning experts
Explore how vMeasure fits into static conveyor shipping workflows and mixed parcel operations.
Book a Demo to discuss a setup that fits with your parcel profile, warehouse environment, and shipping process.
What do our customers say?
"…They are now indispensable components in our shipping process and have allowed us to predict shipping costs accurately…"
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