Dimensioners at the price of a coffee per day

Case Study

How did a D2C apparel brand save shipping costs using vMeasure
DWS Systems?

Industry

D2C apparel brand

Product

Automated Dimensioner

Process

Outbound Logistics

Use case

Save shipping costs

Integration

Multi-carrier shipping software

Case Study Summary

The customer is a D2C apparel brand who deployed vMeasure at all their outbound stations near the gravity conveyor to dimension the parcels before they were put on the conveyor for further processing.
The parcel dimensions captured by vMeasure were sent to the multi-carrier shipping software for generating the right shipping labels and eliminate the risk of chargebacks.vMeasure also had a SKU image capture featurethat helped the company to successfully resolve carrier chargebacks.
vMeasure’s integration with their multi-carrier shipping software made it easy for the company to get the best shipping rates from a wide range of carriers using accurate dimensions.

Problems faced by the Client

Inability to dispute chargebacks

The company were not well-positioned to dispute carrier chargebacks because of inaccurate dimensions and they had no proof to make their claim.

Inconsistent shipping costs

It was difficult to predict shipping costs because the shipment rates were constantly fluctuating, and the company had no idea whether they were charged exactly for the shipment.

Decreased profitability

Due to increasing shipping costs and unsuccessful attempts at disputing chargebacks, the company’s profitability decreased.

Slower Order Fulfillment
Manual dimensioning slowed down their order fulfillment speed since the staff had to verify measurements and order details a couple of items to ensure accuracy. Achieving speed was challenging since they packed most of their orders in polybags.
Slow and erroneous manual dimensioning
The dimensioning process was very slow as the staff had to reconfirm the measurements a couple of times especially for polybags.
Inability to capture accurate parcel dimensions
Owing to the irregular nature of the parcels, it was difficult to get accurate dimensions using manual dimensions.
Limited time and resources

The IT team had limited time to assist in drastic makeover of their current systems to support the firm’s expansion decisions.

Lack of scalability
The team had issues with the scalability during the firm’s peak days, and this inability to scale their expanding perimeter was also due to lack of management systems.
Inability to use other software to their full potential

Since most of the process were manual, the company was unable to integrate with other software because they could find no feasible way to digitalize any information that was on paper.

Business Problems
Inability to dispute chargebacks

The company were not well-positioned to dispute carrier chargebacks because of inaccurate dimensions and they had no proof to make their claim.

Inconsistent shipping costs

It was difficult to predict shipping costs because the shipment rates were constantly fluctuating, and the company had no idea whether they were charged exactly for the shipment.

Decreased profitability

Due to increasing shipping costs and unsuccessful attempts at disputing chargebacks, the company’s profitability decreased.

Logistics Problems
Slower Order Fulfillment
Manual dimensioning slowed down their order fulfillment speed since the staff had to verify measurements and order details a couple of items to ensure accuracy. Achieving speed was challenging since they packed most of their orders in polybags.
Slow and erroneous manual dimensioning
The dimensioning process was very slow as the staff had to reconfirm the measurements a couple of times especially for polybags.
Inability to capture accurate parcel dimensions
Owing to the irregular nature of the parcels, it was difficult to get accurate dimensions using manual dimensions.
IT Problems
Limited time and resources

The IT team had limited time to assist in drastic makeover of their current systems to support the firm’s expansion decisions.

Lack of scalability
The team had issues with the scalability during the firm’s peak days, and this inability to scale their expanding perimeter was also due to lack of management systems.
Inability to use other software to their full potential

Since most of the process were manual, the company was unable to integrate with other software because they could find no feasible way to digitalize any information that was on paper.

Why do customers choose vMeasure DWS Systems over other dimensioners?

vMeasure made it possible to dimension most of their apparels in <1 second.

The device was able to measure almost any challenging SKU unit including footwear, sweaters, etc., with the desired level of accuracy.

The vMeasure team integrated the dimensioner with a multi-carrier shipping software which made shipping rate comparison easier.

The device transferred accurate dimensions to the shipping software and the operator was able to eliminate the manual processes involved with rate shopping.

The cloud-based system, vMeasure forge was a no-code application that made the device configuration simple without the need for extensive technical knowledge.

The feasibility of accessing devices across geographical locations under one platform brought their operations all close-at-hand.

The device took up less space on the warehouse floor owing to their sleek and compact design.

The whole vMeasure Ultima could be assembled and installed within 20 minutes.

Dimensioning Capability

vMeasure made it possible to dimension most of their apparels in <1 second.

The device was able to measure almost any challenging SKU unit including footwear, sweaters, etc., with the desired level of accuracy.

Software Integration

The vMeasure team integrated the dimensioner with a multi-carrier shipping software which made shipping rate comparison easier.

The device transferred accurate dimensions to the shipping software and the operator was able to eliminate the manual processes involved with rate shopping.

vMeasure Forge

The cloud-based system, vMeasure forge was a no-code application that made the device configuration simple without the need for extensive technical knowledge.

The feasibility of accessing devices across geographical locations under one platform brought their operations all close-at-hand.

Physical Characteristics

The device took up less space on the warehouse floor owing to their sleek and compact design.

The whole vMeasure Ultima could be assembled and installed within 20 minutes.

How did the client benefit from vMeasure DWS Systems?

The order fulfillment speed increased along with accuracy.

The profit margins began to improve as their billing became accurate and they could make better shipping cost estimates.

The company successfully disputed chargebacks with the parcel images provided by vMeasure and were able to cut down the cost.

Now the company experience significant cost-savings because of accurate dimensions and simplified carrier selection.

It was now easy for the logistics team to compare shipping rates as the vMeasure system provided accurate dimensions and seamlessly integrated with their multi-carrier shipping software.

The dimensioning speed significantly improved, and more orders were processed than before.

The order fulfillment cycle rate increased since the company eliminated manual processes which allowed them to process more orders.

The operational efficiency drastically improved because the operator had to do just 2 manual steps with vMeasure rather than 6 manual steps.

The admin team ensured compliance with regulations and requirements for outbound shipments because now they had accurate information on product dimensions and weighs.

The overall quality assurance improved because automated dimensioning made order fulfillment accurate and eliminated even the slightest shipping errors.

The admin team spent less time and resource in disputing chargebacks as the parcel images from vMeasure was enough proof to make their claim successfully.