Case Study
How ePost Global Solved Parcel Exception Handling and Reduced Manual Work by 30%
Company
ePost Global
Industry
Cross-Border 3PL Provider
Product
Parcel Dimensioner
Process
Exception Handling in Parcel Automation
Use Case
Improving Dimensioning Accuracy
Dimensioning Automation
Software Integrated
ePost Global’s Proprietary Software
Case Study Summary
ePost Global runs international parcel and mail delivery for some of the world’s fastest-moving e-commerce businesses. But despite having automation in place, they kept hitting the same roadblock.
Parcels that didn’t fit their existing system: irregular shapes, damaged barcodes, missing labels.
These exceptions had to be pulled aside and handled manually. This resulted in slower throughput, higher labor costs, billing errors, and mounting pressure on the ops team to scale without breaking SLAs.
That’s when they turned to vMeasure.
By plugging vMeasure parcel dimensioners into their existing setup, ePost Global automated the exception handling process and eliminated manual input. In weeks, they cut manual dimensioning labor by over 30% and increased their automation rate from 70% to more than 90%.
“We’ve reduced labor costs tied to manual dimensioning by over 30%. More importantly, we’ve improved SLA compliance with our clients and minimized customer disputes related to inaccurate dimensions.”
– Thanner Malai, Head of IT, ePost Global What problems did ePost Global face before vMeasure?
Rising Labor Costs
Manual handling of exception parcels increased labor requirements and drove up labor costs across ePost Global’s multi-facility operations.
Scalability Challenges
Exception processing limited the ability to handle growing parcel volumes without significantly increasing headcount and manual resources.
Client Relationship Risk
Inaccurate billing and SLA delays on manually processed parcels raised client concerns and risked long-term satisfaction.
Frequent Automation Failures
Parcels with unreadable barcodes and irregular dimensions couldn’t be processed by automation, requiring labor attention.
Manual Measurement Workflow
Operators used tape measures and entered data manually for exceptions, which slowed processing and reduced daily throughput.
Billing Disputes from Errors
Incorrect manual dimension entries triggered shipping charge discrepancies, increasing client queries and internal rework.
“We’ve reduced labor costs tied to manual dimensioning by over 30%. More importantly, we’ve improved SLA compliance with our clients and minimized customer disputes related to inaccurate dimensions.”
– Thanner Malai, Head of IT, ePost Global
Limited Automation Coverage
Their system automated only 70% of parcels. All others needed manual handling due to scanning or barcode issues.
Manual Data Input for Exceptions
Exception parcels required IT teams to manually enter dimensions and reference data into WMS, increasing workload and error potential.
Why did ePost Global choose vMeasure Parcel Dimensioning System?
Benefits ePost Global gained after implementing vMeasure parcel dimensioner
Better cost control with accurate parcel dimensions for each parcel.
Reduced labor costs by automating dimensioning for exception parcels.
Increased client retention with accurate billing and fewer disputes.
Increased parcel throughput with reduced manual exception handling.
Faster processing for parcels with unreadable barcodes and odd sizes.
High automation rate maintained consistently across peak seasons.
Fewer billing errors through reliable dimensional data capture.
Reduced support inquiries about dimensioning and shipping charges.
Less manual data entry for IT and operations support teams.
What makes vMeasure the only static parcel dimensioner capable of solving your needs?
vMeasure captures dimensional data and images in less than one second and integrates easily with existing systems to streamline logistics workflows.
| vMeasure Parcel Ultima Specifications | ||
|---|---|---|
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Minimum Dimensions (L – W – H) |
1.2 x 1.2 x 0.8 in* 3 x 3 x 2 cm (* For items below 0.8 inches in height, a special envelope base plate is required) |
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Maximum Dimensions (L – W – H) |
39.4 – 29.5 – 17.7 in 100 – 75 – 45 cmhidden texttx |
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Accuracyhidden texttx |
Cubes/Cuboids – 0.2 in / 0.5 cm Other Objects – 0.4 in / 1 cm |
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Mounted onhidden texttx |
Table / Mobile Cart / Mechanical Conveyor |
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Data capturedhidden |
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* For items below 0.8 inches in height, a special envelope base plate is required
| vMeasure Parcel Ultima Specifications | |
|---|---|
|
Minimum Dimensions (L – W – H) |
2 x 2 x 2 in 5 x 5 x 5 cmhidden txthidden |
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Maximum Dimensions (L – W – H) |
53.1 – 41.3 – 33.5 in 135 – 105 – 85 cmhiddden text hidden |
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Accuracyhidden |
0.4 in / 1 cmhidden text hidden |
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Mounted onhidden |
Table / Mobile Cart / Mechanical Conveyor |
|
Data capturedhidden |
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| vMeasure Parcel Ultima Specifications | |
|---|---|
|
Minimum Dimensions (L – W – H) |
3.9 x 3.9 x 3.9 in 10 x 10 x 10 cmhidden text hidden |
|
Maximum Dimensions (L – W – H) |
78.7 – 59.1 – 55.1 in 200 – 150 – 140 cmhidden text hidden |
|
Accuracyhidden |
0.6 in / 1.5 cmhidden text hidden |
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Mounted onhidden |
Floor / Mechanical Conveyor |
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Data capturedhidden |
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