How did a telecom parts manufacturer automate data entry on shipping software with vMeasure + UPS WorldShip integration
Industry
Process
Use case
Case Study Summary
Problems faced by the Client
The company was struggling to meet the SLAs with customers because of the laborious and time-consuming manual dimensioning process. This resulted in many lost contracts and reduced order volume.
The delays at the outbound station increased the inventory carrying cost and warehousing cost which adversely affected the company’s ability to use working capital efficiently. This had a negative impact on its financial performance.
The sensitive telecom parts inside their devices were frequently damaged due to mishandling but the company could not identify the source. This decreased customer satisfaction.
Manual dimensioning process made it difficult for the company to adhere to carrier norms with respect to packaging, labelling, and documentation. This led to additional handling fees and even shipment rejections.
Since most of the electronic products were irregular, it was challenging to determine accurate dimensions and therefore, there was huge deviation between the values of the carrier and the company, leading to higher shipping charges.
The manual dimensioning workflow had many redundancies and became slow as the warehouse staff switched tabs frequently to manually enter the shipment details on the UPS WorldShip portal.
Since most of the data collection at the warehouse was on paper and inaccurate, the IT team were unable to provide real time shipping notifications to the customers.
The IT manager’s KPI of expanding the IT infrastructure and security had major roadblocks because of data silos and the surge in inaccurate and scattered data.
The team did not have a compatible system that could easily integrate with the UPS WorldShip API because of sparsely available digital data.
The company was struggling to meet the SLAs with customers because of the laborious and time-consuming manual dimensioning process. This resulted in many lost contracts and reduced order volume.
The delays at the outbound station increased the inventory carrying cost and warehousing cost which adversely affected the company’s ability to use working capital efficiently. This had a negative impact on its financial performance.
The sensitive telecom parts inside their devices were frequently damaged due to mishandling but the company could not identify the source. This decreased customer satisfaction.
Manual dimensioning process made it difficult for the company to adhere to carrier norms with respect to packaging, labelling, and documentation. This led to additional handling fees and even shipment rejections.
Since most of the electronic products were irregular, it was challenging to determine accurate dimensions and therefore, there was huge deviation between the values of the carrier and the company, leading to higher shipping charges.
The manual dimensioning workflow had many redundancies and became slow as the warehouse staff switched tabs frequently to manually enter the shipment details on the UPS WorldShip portal.
Since most of the data collection at the warehouse was on paper and inaccurate, the IT team were unable to provide real time shipping notifications to the customers.
The IT manager’s KPI of expanding the IT infrastructure and security had major roadblocks because of data silos and the surge in inaccurate and scattered data.
The team did not have a compatible system that could easily integrate with the UPS WorldShip API because of sparsely available digital data.