Dimensioners that measure anything from parcels to pallets
vMeasure Dimensioner
vMeasure_Dimensioner

24x7 Support for Your Dimensioning Needs

Your needs don’t wait, neither do we. Experience vMeasure’s 24/7 customer support – always there, always ready.​

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Reviews from our satisfied customers

The team handled the device installation and provided training. Even after that, they assisted with API integration and gave good support to our IT team.
Rashad M
Director of
Operations
driver logistics
The customer support is tremendous. They supported us via offline and online modes. Sometimes, the team directly visited our warehouses and sorted out any issues we were facing.
Manish Dangwal
Senior Manager (Contracts & Logistics)
jaquar
The vMeasure support team were readily available and assisted us thoroughout the process, ensuring its successful integration with our process.
Prakash Patania
Senior Manager (Business Development)
holisol

Our 24/7 Customer support solutions

Hardware troubleshooting

Our team specializes in diagnosing and resolving hardware problems, ensuring the vMeasure Parcel Dimensioner runs smoothly.

Calibration

Ensure the vMeasure Dimensioning Solution is performing at its best with our expert calibration services

Product usage

Learn the best practices for using our dimensioning system effectively, enhancing your experience and productivity.

Workflow customization

Our team works closely with you to understand your processes and provide personalized modifications in workflows for optimal performance.

API integration

Our team guides you through the entire process of API integration and takes minimal support from your IT team, making it simple and effective for your specific needs.

System operation during production

Receive specialized support in managing our Dimensioning system during your production processes for uninterrupted workflow
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Get a response within 30 Minutes vmeasure@visailabs.com​
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Technical Assistance

Expert Technical Assistance

Our customer success team is always thinking about how to make your dimensioning experience easier than it was yesterday and most important of all, keep the dimensioner always working. That’s why they use their skills to solve any questions you might have.

Hardware Troubleshooting
API Integration
Weighing Scale Integration
Product Usage

Workflow Customization

Calibration

Comprehensive Client-focused Training

We don’t want our customers to merely use the product but become masters at it. That’s why our customer success team provides various training and support to the operators and warehouse managers ​

Illustrative DIY Guides and Videos

Continuous updates on Product Features & Software Updates

Flexible Scheduling for Assistance
Periodic Sync-ups for Value Additions
Client-focused training

Frequently asked questions

1. What is the fastest way to get in touch with vMeasure support?​ ​

For immediate assistance, using our live chat or phone service is recommended, with an average response time of just 30 minutes.​

2. Can I schedule a call with a support representative at a specific time?

Yes, you can schedule a call according to your convenience, ensuring minimal disruption to your operations.

3. Does vMeasure offer on-site technical support for critical issues?​

For specific critical issues, on-site technical support can be arranged based on the situation and location.

4. How does vMeasure handle software updates and bug fixes?​

We proactively provide software updates and bug fixes, ensuring that your system remains efficient and up-to-date.

5. In case of a major system failure, what immediate steps does vMeasure's support take?

In the event of a major system failure, our team provides immediate assistance, including remote diagnostics and, if necessary, deploying on-site support.

6. Is there a dedicated account manager or point of contact for each client?

Yes, each client is assigned a dedicated account manager who serves as the primary point of contact for all support and service needs.

7. Are there any self-service options for troubleshooting common issues?

Yes, we provide a comprehensive knowledge base and self-service tools for troubleshooting common issues with our dimensioner quickly and independently.

Why Choose vMeasure's customer support?

Expertise and Experience
Quick and Effective Response
Global Reach with Local
Expertise
Continuous Learning and Improvement

Need us for anything? Reach out now