Dimensioners at the price of a coffee per day

Case Study

How did a fulfillment center use vMeasure SKU image capture feature and eliminate chargebacks?

Industry

Fulfillment Center

Product

Automated Dimensioner

Process

Inbound Logistics

Use case

Parcel Audit
Revenue Recovery

Integration

Warehouse Management System

Case Study Summary

The client is a fulfillment center that deployed vMeasure at the receiving dock to audit parcels and protect themselves from any damage claims.
vMeasure team built custom APIs that enabled image annotation preferences and configurable units on those images.
It was now easier to provide SKU photographs as proof in case of any damage claims and recover revenue lost due to billing discrepancies because the company had accurate dimensions to bank on.

Problems faced by the Client

Decreased company’s goodwill

The customers were unhappy with the billing as they felt the rates were too expensive and inaccurate. This decreased the company’s goodwill.

Frequent damage claims

The company was getting damage claims frequently and they could not identify the source as they had inadequate documentation because of manual dimensioning.

High rate of product

The company was seeing a high rate of returns as the parcels got damaged.

Space allotment delays

There were delays in allocating storage space for incoming SKUs as the warehouse associates were predominately using manual dimensioning processes.

Misguided Put-away

SKUs went to undesirable places where it was prone to damage because of the misguided and underinformed put-away process.

Unloading schedule misses

Many trucks had to wait for unloading as most of the inbound process was manual and slow. Hence, it was difficult for the trucks to unload at their scheduled time.

Lack of scalability

As the warehouse starts growing and the order volumes increase, it would be difficult for the current legacy systems to manage such high volumes of data.

Non-compatible dimensioning solution for WMS

They could not find a suitable dimensioning solution that seamlessly integrates with the company’s WMS without demanding drastic makeovers of their existing IT systems.

Inadequate Technology

The company’s technological infrastructure at that point did not support sophisticated integrations.

Business Problems
Decreased company’s goodwill

The customers were unhappy with the billing as they felt the rates were too expensive and inaccurate. This decreased the company’s goodwill.

Frequent damage claims

The company was getting damage claims frequently and they could not identify the source as they had inadequate documentation because of manual dimensioning.

High rate of product

The company was seeing a high rate of returns as the parcels got damaged.

Logistics Problems
Space allotment delays

There were delays in allocating storage space for incoming SKUs as the warehouse associates were predominately using manual dimensioning processes.

Misguided Put-away

SKUs went to undesirable places where it was prone to damage because of the misguided and underinformed put-away process.

Unloading schedule misses

Many trucks had to wait for unloading as most of the inbound process was manual and slow. Hence, it was difficult for the trucks to unload at their scheduled time.

IT Problems
Lack of scalability

As the warehouse starts growing and the order volumes increase, it would be difficult for the current legacy systems to manage such high volumes of data.

Non-compatible dimensioning solution for WMS

They could not find a suitable dimensioning solution that seamlessly integrates with the company’s WMS without demanding drastic makeovers of their existing IT systems.

Inadequate Technology

The company’s technological infrastructure at that point did not support sophisticated integrations.

Why did the customer choose vMeasure over other dimensioners?

vMeasure covered all the product/SKU sizes which need to be dimensioned within <1 second.

The accuracy and repeatability metrics aligned with the Operations teams’ expectations.

vMeasure TeamvMeasure Team worked on a custom API that uploaded non-annotated images to the client’s desired server.

The user can configure the units and annotation preferences via the API.

The barcode trigger option helped the warehouse associate to trigger measurement with a scan.

The wireless barcode was seamlessly integrated with the dimensioner without requiring drastic software changes.

vMeasure was small and compact, leaving more space for the warehouse worker to move freely.

The device came with minimal parts and can be installed in 15 – 20 minutes.

Dimensioning Capability

vMeasure covered all the product/SKU sizes which need to be dimensioned within <1 second.

The accuracy and repeatability metrics aligned with the Operations teams’ expectations.

Software Integration

vMeasure TeamvMeasure Team worked on a custom API that uploaded non-annotated images to the client’s desired server.

The user can configure the units and annotation preferences via the API.

Easy Dimensioning Flow

The barcode trigger option helped the warehouse associate to trigger measurement with a scan.

The wireless barcode was seamlessly integrated with the dimensioner without requiring drastic software changes.

Physical Characteristics

vMeasure was small and compact, leaving more space for the warehouse worker to move freely.

The device came with minimal parts and can be installed in 15 – 20 minutes.

The vMeasure Dimensioning Solution

vMeasure Dimensioning system acts as an entire dimensioning + order verification solution for the client. The following business process was completed using the vMeasure UX on the touch screen
  • The order details, along with the SKUs to be packed for the order, are displayed.
  • The warehouse associate then scans the individual FNSKU to verify.
  • Once all the items are verified using the FNSKU, the warehouse associate then packs the order and places the package on the vMeasure system.
  • The warehouse associate scans the confirmation barcode to trigger the measurement on the vMeasure system.
  • Once the measurement is triggered, the vMeasure system automatically dimensions the package and updates the corresponding data to Ship-Station
  • The vMeasure system returns to the order ID scan screen automatically once the data upload to ShipStation is complete.

How did the client benefit from vMeasure parcel weigh dimensioner?

The company could now charge its customers accurately with the help of the right parcel dimensions.

The SKU image capture feature helped them protect against damage claims and pinpoint parcel damage or pilferage. As a result, the company reduced its returns.

The company was now able to reduce costs including labor costs, material costs, and the costs of potential mistakes.

Automated dimensioner enabled the business to scale further and handle more volumes of parcels.

Warehouse associates allocated less time for reverse logistics as customer returns reduced and SKU health improved because the SKU image capture enabled better quality control.

The speed of the receiving and put away process improved as the warehouse associates took less than 3 seconds for end-to-end dimensioning.

Accurate product-level dimensions went into WMS and as a result, each inbound SKU was allotted a safe storage space.

The SKU image capture feature in the inbound stage complimented picking at the outbound stage and ensured the right orders were picked by referring the image and the product dimensions.